Terms & Conditions

Last updated: 14 August 2026

Welcome to STRIVEX. These Terms & Conditions govern your use of our website and your purchase of products from STRIVEX.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

These Terms & Conditions are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Nothing in these Terms & Conditions is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded.

1. About STRIVEX

STRIVEX is an online retail store offering products to customers through our website.

Business name: STRIVEX
Website: www.strivex.co.za
Email: support@strivex.co.za
Country of operation: South Africa

Where required by applicable law, additional business registration or contact information will be made available to customers through the website.

2. Using Our Website

You agree to use our website only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website, systems, or accounts.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, or commercially exploit our website content without permission.
• Submit false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe that the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product images may differ slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or packaging changes.

We reserve the right to correct genuine errors or inaccuracies on the website.

If a material error affects an order you have placed, we will contact you and provide an appropriate remedy in accordance with applicable law.

4. Prices

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred and applicable law permits the order to be cancelled or corrected.

Where applicable, delivery charges will be displayed separately before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product-description error.
• We reasonably suspect fraudulent or unauthorised activity.
• The order contains inaccurate or incomplete information.
• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund where required by applicable law.

6. Payment

Payment must be successfully completed before an order is processed, unless another payment arrangement has been expressly agreed with STRIVEX.

We may use third-party payment providers to process transactions. Payment information may be processed directly by the relevant payment provider in accordance with its own terms and privacy practices.

STRIVEX does not intentionally retain complete payment-card information where the payment provider processes that information on our behalf.

7. Shipping and Delivery

We deliver orders to addresses within the areas serviced by our delivery partners.

Estimated delivery times displayed on the website are estimates and may vary due to circumstances including:

• Courier delays.
• Public holidays.
• Incorrect or incomplete delivery information.
• Weather or other unforeseen events.
• High order volumes.
• Circumstances outside our reasonable control.

Once an order has been dispatched, customers may receive tracking information where available.

Customers are responsible for providing an accurate delivery address and contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where reasonably incurred and permitted by law.

Nothing in this section limits any consumer rights relating to delivery under applicable South African law.

8. Returns and Refunds

We want you to be satisfied with your purchase.

Returns and refunds will be handled in accordance with our Returns & Refund Policy, as well as any rights provided to consumers under applicable South African law.

Where a product is defective, unsafe, unsuitable for its intended purpose, or does not meet applicable requirements, you may have rights to return the product and request a repair, replacement, or refund as provided by the CPA.

Where applicable, products may also be returned in accordance with statutory cooling-off rights applicable to electronic transactions.

Please review our Returns & Refund Policy for the specific procedure, requirements, and exclusions applicable to returns.

9. Defective or Damaged Products

If your product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible at:

support@strivex.co.za

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

We will assess the matter and provide an appropriate remedy in accordance with applicable law.

Nothing in these Terms & Conditions limits any statutory warranty or consumer protection right that applies to your purchase.

10. Cancellations

Depending on the circumstances and applicable law, customers may have rights to cancel certain electronic transactions or orders.

If you wish to cancel an order, contact us as soon as possible at:

support@strivex.co.za

If an order has already been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Where a statutory cooling-off period applies, the cancellation and refund process will be handled in accordance with the applicable legislation.

11. Promotions and Discounts

From time to time, STRIVEX may offer promotions, discounts, vouchers, or other special offers.

Each promotion may have additional terms that apply specifically to that promotion.

Unless expressly stated otherwise:

• Promotions cannot be combined with other promotions.
• Promotional offers are subject to availability.
• We reserve the right to correct genuine errors in promotional information.
• A promotion will not remove or limit rights that consumers have under applicable law.

12. Gift Cards and Store Credits

If STRIVEX offers gift cards or store credits, additional terms may apply to those products.

Any expiry dates, restrictions, or conditions applicable to gift cards or store credits will be clearly communicated at the time of purchase or issue.

13. Intellectual Property

Unless otherwise stated, the content displayed on the STRIVEX website, including logos, branding, graphics, photographs, product descriptions, text, designs, and other materials, belongs to STRIVEX or is used with permission.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our intellectual property without our prior written permission, except where permitted by law.

14. Third-Party Services and Links

Our website may use or contain links to third-party services, websites, payment providers, courier services, applications, or other platforms.

These third-party services operate independently from STRIVEX and may have their own terms and privacy policies.

We are not responsible for the content, availability, or policies of third-party websites or services to the extent permitted by law.

15. Website Availability

We make reasonable efforts to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable due to maintenance, technical issues, security measures, or circumstances outside our reasonable control.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.

Subject to applicable law, STRIVEX will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions limits any consumer rights, statutory warranties, or remedies that cannot lawfully be excluded.

17. Personal Information

We may collect and process personal information necessary to operate our business, process orders, arrange delivery, provide customer support, and comply with applicable legal obligations.

Our processing of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

18. Customer Complaints

If you have a complaint regarding an order, product, payment, delivery, or our services, please contact us at:

support@strivex.co.za

Please include your order number and a clear description of the issue so that we can investigate and respond appropriately.

We aim to resolve customer complaints fairly and as quickly as reasonably possible.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The latest version will be published on this page together with the date on which it was last updated.

Changes will not retrospectively remove rights that you have already acquired under applicable law.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of our website or purchase of our products will be dealt with in accordance with applicable South African law and the applicable consumer-protection framework.

21. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or amended to the extent necessary to make it lawful where possible.

If it cannot be made lawful, the affected provision will be severed to the extent necessary, without affecting the validity of the remaining provisions.

22. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:

STRIVEX
Email: support@strivex.co.za
Website: www.strivex.co.za

Last updated: 14 August 2026