Returns & Refunds Policy
Last updated: 28 August 2026
We want you to be satisfied with your STRIVEX purchase. This policy explains how returns, exchanges and refunds are handled.
Nothing in this policy limits any rights available to customers under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
30-day voluntary return policy
You may request a voluntary return within 30 days after receiving your order.
To qualify for a voluntary return, the product must be:
- Unused and unworn
- In the same condition in which it was received
- In its original packaging
- Returned with proof of purchase
To request a return, contact us at support@strivex.co.za and include your order number and reason for the return.
Please do not send a product back before your return has been approved. Returns sent without prior approval may not be accepted.
Return courier costs
For an approved voluntary return where the product is not defective, damaged or incorrect, the customer is responsible for arranging and paying the return courier cost.
Original delivery charges are not normally refundable for voluntary returns, except where required by applicable law.
If an accepted return is due to a defective, damaged, incorrect or incomplete order, STRIVEX will cover reasonable return courier costs or arrange collection where appropriate.
Damaged, defective or incorrect orders
Please inspect your order after delivery and contact us as soon as possible if:
- The product is damaged or defective
- You received the wrong product
- Part of your order is missing
- The product is materially different from what was ordered
Please provide your order number, a description of the problem and clear photographs where appropriate. We will assess the issue and provide a suitable remedy in accordance with applicable South African law.
Depending on the circumstances, the available remedy may include a replacement, repair or refund.
Statutory consumer rights
Customers may have additional rights regarding defective, unsafe or unsuitable goods under the Consumer Protection Act.
Where the cooling-off provisions of the Electronic Communications and Transactions Act apply to an online purchase, a customer may have the right to cancel the transaction within the applicable statutory period. The customer may be responsible for the direct cost of returning the goods where permitted by law.
These statutory rights apply independently of our voluntary 30-day return policy.
Exchanges
If you would like a different colour or product, contact us to request a return.
Once the return has been accepted, the quickest option is normally to return the original product and place a separate order for the replacement. Any price difference and applicable delivery charges may apply.
Sale and promotional items
Sale or promotional items are not normally accepted for voluntary change-of-mind returns unless otherwise stated.
This exclusion does not remove any rights a customer may have when an item is defective, damaged, incorrectly supplied or otherwise covered by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@strivex.co.za.
Non-refundable costs
Unless required by law or caused by an error on our part, the following are not refundable:
- Voluntary return courier costs
- Original delivery charges
- Additional delivery charges resulting from incorrect information supplied by the customer
Contact us
For return or refund enquiries, contact:
STRIVEX
Email: support@strivex.co.za
Please include your full name, order number and a clear description of your request.