Shipping & Delivery Policy

Last updated: 28 August 2026

This policy explains how STRIVEX processes and delivers orders placed through our online store.

Delivery areas

STRIVEX delivers to major cities and towns throughout South Africa.

Remote or outlying areas may experience longer delivery times. International shipping is not currently available unless agreed separately in writing.

Delivery timeframe

Orders are typically delivered within 8–11 business days after payment and order confirmation.

This estimate includes order processing, preparation and courier delivery to the customer.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to:

  • Delivery location
  • Courier operations
  • Public holidays
  • Peak trading periods
  • Weather conditions
  • Stock or supplier delays
  • Other circumstances outside our reasonable control

We will make reasonable efforts to keep customers informed if a significant delay affects an order.

Order processing

Orders are processed during normal business hours:

Monday–Friday
08:00–17:00 SAST

Orders placed after business hours, over weekends or on public holidays will begin processing on the next business day.

An order will only be processed after payment has been successfully received and verified.

Courier service

Orders are delivered using Aramex Store-to-Door or another suitable courier where necessary.

Once an order has been handed to the courier, delivery remains subject to the courier's routes, operating hours and service availability.

Shipping fees

Shipping fees are calculated and displayed during checkout. The amount may depend on the delivery location, parcel weight, parcel dimensions and applicable courier charges.

Any free-delivery promotion will apply only where specifically advertised and may be subject to additional conditions.

Order confirmation and tracking

After placing an order, you will receive an order-confirmation email.

Tracking information will be sent after dispatch where tracking is available. Courier tracking may take up to 24 hours to become active after dispatch.

Customer responsibilities

Customers are responsible for providing:

  • A complete and accurate delivery address
  • A valid contact number
  • A correct email address
  • Access to the delivery location
  • Someone who can accept the delivery where necessary

STRIVEX is not responsible for delays, failed deliveries or additional courier costs caused by incorrect or incomplete information supplied by the customer.

Failed deliveries

If delivery cannot be completed because the customer is unavailable, the address is incorrect, access cannot be obtained or the parcel is refused, it may be returned to STRIVEX.

Reasonable re-delivery charges may need to be paid before the order is sent again.

Damaged, incorrect or missing items

Please inspect your order after delivery.

Contact us as soon as possible if:

  • The product arrives damaged
  • You receive an incorrect product
  • An item is missing from your order

Please include your order number, a description of the issue and clear photographs where appropriate.

We will investigate and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable South African law.

Lost parcels

If a parcel is confirmed as lost, STRIVEX will investigate the matter with the courier.

Depending on the circumstances and outcome of the investigation, we may replace the order or provide a refund where appropriate or legally required.

Contact us

For delivery enquiries, contact:

STRIVEX
Email: support@strivex.co.za
Website: www.strivex.co.za

Please include your full name, order number and delivery address so we can assist you efficiently.